Shipping & Returns

Discover shipping rates and view our return policy

Shipping

Palais ships worldwide. The shipping costs are shown below.

ORDER VALUE

< €50.-

≥ €50,-

The Netherlands, Belgium, Germany

€3.95

Gratis verzending

Luxembourg, Denmark, France, Poland, United Kingdom, Austria

€5.95

Gratis verzending

Ireland, Sweden, Italy, Spain, Portugal, Finland

€11.95

€5.95

Estonia, Hungary, Latvia, Lithuania, Romania, Slovenia, Slovakia, Czech Republic, Greece

€19.95

€13.95

ORDER VALUE

< €200,-

≥ €200,-

Canada, United States

€19.95

Gratis verzending

Australia, China, Hong Kong, India, Israel, Japan, New Zealand, Singapore, Taiwan, United Emirates, South Korea

€24.95

€4.95

Norway, Switzerland

€29.95

€9.95

Turkey, South Africa

€39.95

€19.95

All other countries

€49.95

€49.95

Returns and swaps

Of course we hope that you're happy with your purchase. If not, you have 14 days time to return the product(s) starting from the day of reception.

Our policy

Return within 14 days

Palais return form

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Return after 14 days

Would you like to return a product beyond the standard return period of 14 days? We will be in touch with you as soon as possible to assist you.

*Please note that you are responsible for return fees and damages occurred during returns.

Exchange

When you would like to exchange a product, you can state that in the return form on the website. You can send the package to the address mentioned in the text above. After we’ve received the package, you’ll receive an email with a voucher worth the value of the returned product. With this voucher it’s possible to buy the product of your choice.

Warranty

We advise customers to check all the articles within seven days for the amount of articles en the quality of the products. If something is not right, please send an email to sales@palais.com with the problem. If the product has to be returned, we will provide you with a return label. The warranty is not valid if the product shows defects due to wear and tear, wrong use, when you or others have altered the product or tried to alter the product, or improper use.

After the 14 days to return your product, Palais offers a one year warranty on her products. If there is a problem with the product within this period of time, please send an email tosales@palais.com. We will provide a suitable solution.

  1. If we can repair the product, we will repair it.
  2. If we can’t repair the product, we will deliver a new product.
  3. If we can’t repair the product, but the product is out of stock, we will offer you a refund.

Please do keep in mind that the warranty is not valid if the product shows defects due to wear and tear, wrong use, when you or others have altered the product or tried to alter the product, or improper use.