Returns

Of course, we hope you are satisfied with your purchase. If not, you have 30 days to return the product(s) from the day of receipt*. Please note that custom made products have an alternative return policy. This is stated with the product and can be checked in our terms and conditions.

*Please note that our return policy does not apply to business orders; cancellations and returns are not accepted for business transactions.

OUR POLICY

Returns within 30 days

We understand, it's not always the perfect match. Use the returnportal to register your return, the portal can be found here. This ensures that we can process your return flawlessly. After completing the steps in the returnportal you will receive a returnlabel. Make sure the packing slip or your order number reference is present in the package.

We do not offer free returns*. You will be responsible for the postal costs of your return and for secure packaging. For each country, a standard return fee applies. This fee will be shown during the return registration and is paid directly in the portal. For our headboards, a €50 return fee will be charged due to the arrangement of special transport.


Received incorrect product or damaged

Of course, we are sorry to hear that. We will come to an appropriate solution either way! It is important to report this immediately after receiving your package. Please contact customerservice@palais.com


Refunds

Once we have received your return, your refund will take approximately 14 days to allow enough time for us to process the return.

You will receive a confirmation email once the refund has been processed. The refund will be issued using the payment method used to place the order. It should be processed within 48 hours after receiving the confirmation mail. 

Need more information? Check out our FAQ page or send your question to customerservice@palais.com

Country  Return fee
Belgium  € 7,95
Bulgaria  € 36
Cyprus  € 26
Denmark  € 18
Germany € 6
Estonia  € 16
Finland  € 24
France € 9
Greece  € 25
Hungary  € 14
Ireland  € 21
Italy  € 12
Croatia  € 21
Latvia  € 18
Lithuania  € 16
Luxembourg € 11
Malta  € 29
Netherlands  € 7,95
Austria  € 10
Poland € 13
Portugal € 11
Romania  € 28
Slovenia  € 25
Slovakia  € 16
Spain  € 11
Czech Republic  € 15
Sweden  € 17