Of course, we hope you are satisfied with your purchase. If not, you have 30 days to return the product(s) from the day of receipt. Please note that custom made products have an alternative return policy. This is stated with the product and can be checked in our terms and conditions.
Returns within 30 days
Unfortunately we do not offer free returns outside the Benelux*. You will be responsible for the postal costs of your return and for secure packaging. We recommend using a label with track & trace code at all times. Without track & trace we cannot take any responsibility for the package.
*Are you from the Benelux? Then just fill in the return form and we will make sure you receive a free return label.
Received incorrect product or damaged
Once we have received your return, your refund will take approximately 14 days to allow enough time for us to process the return.
You will receive a confirmation email once the refund has been processed. The refund will be issued using the payment method used to place the order. It should be processed within 48 hours after receiving the confirmation mail.
Need more information? Check out our FAQ page or send your question to firstname.lastname@example.org