Returns
Of course, we hope you are satisfied with your purchase. If not, you have 30 days to return the product(s) from the day of receipt. Please note that some made-to-order, or custom made products have an alternative return policy. This is stated with the product and can be checked in our terms and conditions.
OUR POLICY
Returns within 30 days
Refunds
Once we have received your return, your refund will take approximately 14 days to allow enough time for us to process the return.
You will receive a confirmation email once the refund has been processed. The refund will be issued using the payment method used to place the order. It should be processed within 48 hours at the latest.
Need more information? Check out our FAQ page or send your question to customerservice@palais.com