Returns

Of course, we hope you are satisfied with your purchase. If not, you have 30 days to return the product(s) from the day of receipt. Please note that some made-to-order, or custom made products have an alternative return policy. This is stated with the product and can be checked in our terms and conditions.

OUR POLICY

Returns within 30 days

We understand, it's not always the perfect match. To return your order please fill out the return form, which can be found here. The form will guide you through our return process. 


Received incorrect product or damaged

Of course, we are sorry to hear that. We will come to an appropriate solution either way! It is important to report this immediately after receiving your package. Please report the wrong or damaged product using our return form, which you can find here. The form will guide you through our return process. 


Refunds


Once we have received your return, your refund will take approximately 14 days to allow enough time for us to process the return.

You will receive a confirmation email once the refund has been processed. The refund will be issued using the payment method used to place the order. It should be processed within 48 hours at the latest.

 

Need more information? Check out our FAQ page or send your question to customerservice@palais.com